Junior Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 New Zealand, Australia – Remote

🇳🇿 New Zealand – Remote 🇦🇺 Australia – Remote

💵 A$60k - A$80k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Roomstay

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏨 Hospitality

✈️ Travel

📣 Marketing

Hospitality • Travel • Marketing

Roomstay is a SaaS booking engine and e-commerce platform built to help hotels, motels, holiday parks, RV parks and serviced apartments increase direct online bookings and reduce dependence on OTAs. It provides live room pricing, seamless onsite checkout, secured PCI-compliant payments, multi-language and multi-currency support, upsell/cross-sell tools, member-only deals, customer journey mapping and integrations with RMS/PMS systems. The platform emphasizes conversion-focused UX, faster load times, and customizable promotions to boost revenue and booking conversion rates.

📋 Description

• Investigate and resolve incoming support tickets, escalating when necessary • Debug and fix issues related to TypeScript/React • Correct data-level errors in the MySQL database • Communicate with clients to address and resolve support requests • Liaise with partners, such as RMS, to troubleshoot issues • Review error logs to identify and resolve recurring problems • Assist in testing software updates and features • Perform other administrative and technical tasks as required • Serve as the first point of contact for technical support and contribute to platform improvement

🎯 Requirements

• Strong problem-solving skills with attention to detail • Excellent written and verbal communication skills • Basic proficiency in debugging TypeScript/React applications • Knowledge of MySQL databases and ability to perform basic queries and updates • Proactive and eager to learn, with the ability to work independently • Previous experience in a support or technical role is a plus but not required • Interest in gaining hands-on experience in a dynamic environment

🏖️ Benefits

• Competitive salary and benefits • Opportunities for professional growth and development • A supportive, dynamic, and innovative work environment • Flexibility for remote work • High-end equipment, e.g., a MacBook Pro