Product Manager – Customer Engagement, Education

Job not on LinkedIn

🕒 4 days ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

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RouteSmart Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 40 years

🚗 Transport

🏢 Enterprise

☁️ SaaS

Transport • Enterprise • SaaS

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

📋 Description

• Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. • Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. • Ship clean, on time, and with quality. • Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. • Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance). • Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. • Partner with PMs on adjacent product lines as we work toward a more unified portfolio. • Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. • Write specs that don’t require a hallway conversation to interpret. • Run sprint ceremonies in an async-friendly way. • AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction. • Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch. • Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

🎯 Requirements

• Required Background shipping consumer-facing or resident-facing product — not just internal B2B tooling. • You understand engagement, retention, and how to design for a non-expert end user. • 2–3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership. • Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks. • Experience working with distributed or offshore engineering teams — or strong evidence of the written clarity and async habits that make it work. • Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization. • Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. where they’re overkill. • Excellent communication and stakeholder management; able to translate between municipal customers, internal teams, and executives. • Hands-on fluency with Jira, Confluence, and a product analytics tool (Pendo, Amplitude, Mixpanel, similar).

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • Ten company holidays • 1 Volunteer day • Summer Friday's