In-App Technical Support Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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RTB House

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🤖 Artificial Intelligence

📣 Marketing

💰 Private Equity Round on 2019-01

Advertising • Artificial Intelligence • Marketing

RTB House is a global leader specializing in deep learning-powered online ad campaigns. The company provides personalized retargeting and brand visibility services using advanced AI technology to engage new and existing customers across multiple markets. RTB House's dynamic ad formats and deep learning capabilities allow businesses to set ambitious sales targets and drive brand loyalty. Additionally, the company offers solutions to manage the evolving digital ecosystem post-cookies while ensuring brand safety and innovation through collaborative client feedback. With a presence in over 90 markets and partnerships with 700K+ publishers, RTB House delivers measurable results for both direct clients and agencies, helping them achieve competitive advantages in the digital advertising space.

📋 Description

• Lead a team of 6 in-app tracking specialists by setting priorities, managing performance, giving feedback and supporting development. • Own the team's SLAs and ticket-resolution quality, prioritizing the most important fixes. • Escalate complex attribution, tracking and data-consistency cases and drive root-cause resolution with internal technical departments. • Spend approximately 40% of time on technical investigations across RTB House systems, MMPs and third-party integrations. • Participate in internal projects and processes connected to In-App initiatives. • Build relationships with Technical Account Managers and business teams, set expectations and communicate status to non-technical stakeholders. • Lead hiring by defining needs, screening candidates and onboarding new joiners. • Improve internal tools, monitoring, processes, documentation and knowledge sharing for in-app tracking and measurement. • Represent the team within Traffic SEDA and other departments, bringing back resources and requirements needed for delivery.

🎯 Requirements

• Strong, proven technical knowledge of mobile attribution and in-app tracking: MMP platforms (AppsFlyer, Adjust, Branch or similar), postbacks, deep links, attribution windows and deduplication logic - this is a hard requirement. • Experience leading a team, or a senior-level track record in a technical support/solutions role with clear readiness to step into a leadership position. • Ability to analyze raw data using Excel, SQL and internal tools. • Working knowledge of JavaScript or another scripting language, enough to review and validate tagging and postback mapping solutions. • Fluent English - technical issues are discussed in this language on a daily basis. • Clear, structured communication, especially when describing technical issues to other departments. • Analytical approach to problem solving and strong self-organization. • Experience with tracking and analytics stacks beyond MMPs, such as Google Analytics, Firebase or internal BI systems (nice to have). • Experience with ticket-based support work and SLA management (nice to have). • Interest in new technologies, online advertising or e-commerce (nice to have).

🏖️ Benefits

• A flexible cooperation model - remote or hybrid - tailored to your preferences • Form of cooperation: contract of mandate or B2B contract • A leadership role with real ownership: you shape how the team works, not just what it works on • Collaboration with an award-winning organization that shapes the future of online marketing globally and is one of the fastest-growing tech companies in Europe • A truly international environment at the forefront of ad-tech, working with the best people in one of the fastest-growing segments of online advertising

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