Billing Support Specialist II

Job not on LinkedIn

🔥 3 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $63k - $70.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rula

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

☁️ SaaS

👥 B2C

💰 Series C - Rula on 2024-07

Healthcare • SaaS • B2C

Rula is a mental health care platform that connects patients with licensed therapists and psychiatric providers across the United States, offering online and in-person therapy, psychiatry, and medication management. The platform works with over 120 insurance plans nationwide (including Medicare, Medicaid, and many major commercial carriers), verifies coverage, provides cost estimates, and offers in-network pricing (average $15 per session with insurance) and cash rates for self-pay. Rula supports 90+ conditions (anxiety, depression, PTSD, ADHD, OCD, bipolar disorder, etc. ), provides tools for scheduling and managing appointments, and offers resources like tests/quizzes and a provider directory spanning all 50 states. It serves patients directly and partners with employers, health plans, and health systems, and emphasizes clinical standards, provider reviews, and ongoing professional development.

📋 Description

• Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions • Play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization

🎯 Requirements

• 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions • Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume • Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation • Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows • Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality

🏖️ Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend