Partner Success Manager

November 20

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $128.5k - $143.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Rula

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Marketplace • B2C • Real Estate

Rula is a platform that connects individuals seeking home improvement services with skilled professionals in their area. By using Rula, customers can easily find, compare, and hire trusted professionals for various projects such as renovation, repairs, and maintenance. The platform aims to simplify the process of hiring contractors and ensures transparency and quality in the services provided.

201 - 500 employees

🏪 Marketplace

👥 B2C

🏠 Real Estate

📋 Description

• Manage client needs while owning the analyses that drive insight, transparency, and informed decision-making • Work cross-functionally to turn data into meaningful stories that strengthen partnerships and guide process improvements • Building relationships and utilizing data to identify opportunities • Creating solutions that positively impact clients

🎯 Requirements

• 5+ years working with external partners in account management, account delivery, or solutions consultants roles • Proficiency in data analysis and reporting tools, including but not limited to reviewing and manipulating data in Google sheets, Excel, or Looker to determine process improvement initiatives. Must have experience creating or pulling your own data • Excellent executive presence and communication skills. Past experience communicating with external customers and executive stakeholders • Organizational skills; ability to project manage priorities across multiple stakeholders • Ability to gather “customer requirements”, work internally to determine what is available, and synthesize any actions needed for internal audiences • 2+ years experience at a consulting firm, health system, healthcare start-up, or health plan; understand either the health care ecosystem or quick-paced process improvement (preferably both!) • 2+ years experience creating and owning executive facing slide decks and materials

🏖️ Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Support for your mental and physical health • New hire home office stipend: Set up your workspace for success • Quarterly department stipend: Fund team-building activities or in-person gatherings • Wellness events and lunch & learns: Explore a variety of engaging topics • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all