Account Manager

November 8

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RunPod

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Artificial Intelligence • Cloud Computing • SaaS

RunPod is a cloud-based platform designed to facilitate the training, fine-tuning, and deployment of AI models. It provides a globally distributed GPU cloud that enables users to seamlessly deploy their AI workloads while focusing on building machine learning applications. With features like fast pod spinning, autoscaling, and support for multiple machine learning frameworks, RunPod caters to startups, academic institutions, and enterprises alike, offering a powerful and cost-effective solution for machine learning development.

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2024-05

📋 Description

• Serve as the main point of contact for a portfolio of existing accounts. • Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. • Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). • Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. • Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. • Build account plans, forecasts, and growth strategies for each client. • Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. • Handle contract renewals, negotiation, and escalations. • Maintain accurate data in CRM (deal pipeline, account notes, forecasts) • Occasionally assist in onboarding or transitions of new clients within your portfolio. • Periodic travel to visit top customers or represent RunPod at key industry events.

🎯 Requirements

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). • Strong technical acumen with the confidence to engage both developers and executives • Strong relationship skills; ability to manage multiple stakeholders (technical and business). • Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. • Comfortable analyzing usage data, spotting trends, and making recommendations based on that. • Excellent communication (verbal and written) and presentation skills. • Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. • Self-starter and ability to take ownership of accounts end-to-end. • Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling. • Successful completion of a background check

🏖️ Benefits

• Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. • Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents. • Flexible PTO- take the time you need to recharge • Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication • Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. • $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace