Podcast Client Success Manager

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 A$1.8k - A$2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RunRemote

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design.

📋 Description

• Manage a portfolio of podcast clients and sponsors as their primary day-to-day point of contact • Build professional client relationships and maintain regular communication • Coordinate podcast production timelines and ensure deliverables are ready for scheduled publishing dates • Liaise with production, editing and social media teams to communicate client requirements • Track project milestones, deadlines and deliverables, identifying and addressing delays or risks • Coordinate client requests for artwork, thumbnails, raw files, social media assets and other production requirements • Work backwards from launch and publishing dates to manage required deliverables • Prepare client updates and check-ins using podcast and social media performance metrics • Gather data from Spotify, Apple Podcasts and social media channels and present it to clients • Explain performance results and changes in engagement, listens, views and other metrics • Manage client feedback and expectations regarding creative recommendations • Gather supporting information or examples from internal teams to communicate recommendations • Prepare meeting notes, action items and follow-ups • Maintain accurate client information, project documentation and tracking records • Improve the client experience, communication processes and internal workflows

🎯 Requirements

• At least 5 years of experience in Client Success, Account Management, Customer Success, Project Management or a similar client-facing role • Excellent relationship-building skills and a highly personable approach • Experience managing multiple clients, stakeholders and concurrent projects • Strong follow-up skills and ability to proactively track deadlines, deliverables and outstanding actions • Comfortable working with spreadsheets, reporting templates and basic performance metrics • Able to communicate numbers and performance results clearly, even when the data shows a decline or unexpected outcome • Strong problem-solving skills and ability to handle differing opinions or challenging client conversations professionally • Proactive, resourceful and capable of working independently after an initial onboarding period • Strong ability to identify when timelines are slipping and proactively communicate or escalate issues • Strong organisational skills with exceptional attention to detail • Proficient using Google Spreadsheets, Slack and other digital collaboration platforms • Previous experience with podcasts, podcast production, media, digital marketing, content production or an agency is advantageous • Experience managing podcast clients, sponsors or content creators is advantageous • Familiarity with Spotify and Apple Podcasts is advantageous • Understanding of podcast performance metrics, social media engagement and audience behaviour is advantageous

🏖️ Benefits

• Great opportunities for career growth • Opportunity to work in an amazing environment • 100% remote work • Work from the comfort of your home