Microsoft Power Platform Consultant – L3 Support - Mid-level

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Runtalent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Runtalent is a technology services company that specializes in the allocation of qualified professionals across various tech platforms for project needs. They focus on agile squads and managed services, ensuring operational efficiency and project success. With over 20 years in the market, Runtalent has established a strong talent pool and collaborates with multiple industries including finance, healthcare, and entertainment to provide tailored solutions for each client.

📋 Description

• Act as Level 3 (L3) technical support for solutions developed in Microsoft Copilot Studio • Handle critical incidents, service requests, and escalated tickets • Perform root cause analysis (RCA) and implement permanent fixes • Diagnose and resolve complex issues related to Microsoft Power Platform • Drive continuous improvement of AI solutions, ensuring stability and performance • Support solution deployments and ALM (Application Lifecycle Management) processes • Create and maintain technical documentation, runbooks, standard operating procedures (SOPs), and knowledge base articles • Collaborate with multidisciplinary teams to ensure service continuity

🎯 Requirements

• Minimum of 2 years of hands-on experience developing, configuring, and supporting solutions using Microsoft Copilot Studio • 2–4 years of experience with Microsoft Power Platform, including Power Automate (Cloud Flows), Connectors, Expressions, Connection References, and troubleshooting • Experience in Level 3 (L3) or Advanced Application Support, including incident management, handling service requests, production escalations, and root cause analysis • Knowledge of Power Platform administration, solution deployment, and ALM environment management • Experience troubleshooting APIs, integrations, custom connectors, SharePoint Online, Microsoft 365, and authentication issues • Familiarity with Microsoft Entra ID (Azure Active Directory), MFA (Multi-Factor Authentication), role-based access control (RBAC), and support group management

🏖️ Benefits

• Remote work • Professional development opportunities • Level 3 (L3) support role