Project Manager

🔥 57 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

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Logo of RWS Group

RWS Group

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Act as the primary point of contact for customers for all project-related activities • Manage multiple projects simultaneously, ensuring delivery on time, within budget, and to required quality standards • Set up and manage end-to-end project workflows using RWS tools, technologies, and best practice methodologies • Prepare project quotes, schedules, and resource plans aligned with customer requirements • Communicate project requirements to internal production teams • Maintain customer relationships and deliver high customer satisfaction • Support onboarding of new customers and guide them through RWS solutions, workflows, and processes • Participate in customer meetings, provide project updates, and complete follow-up actions • Manage project budgets, profitability, work-in-progress, purchase orders, sales orders, invoicing, debt collection, forecasts, and financial submissions • Identify and manage project risks, challenges, opportunities, issues, and mitigation plans • Maintain project documentation, including budgets, version control, purchase orders, invoicing records, and project archives • Ensure compliance with ISO standards, quality processes, internal governance, project methodologies, and operational procedures • Coordinate cross-functional teams and resolve issues • Support continuous improvement and identify best practices and operational efficiencies • Maintain utilization and capacity management data • Support operational planning, data accuracy, efficiency, quality, and continuous improvement • Share knowledge and best practices with colleagues and junior team members • Support mentoring, shadowing, on-the-job learning, and identification of training needs

🎯 Requirements

• Strong understanding of project management principles • Strong understanding of risk management • Strong understanding of ISO standards and compliance requirements • Knowledge of customer service and account management practices • Understanding of matrix organizations and cross-functional collaboration • Knowledge of customer industries, business objectives, organizational structures, and stakeholder management • Strong customer-facing communication skills • Professional verbal and written communication • Presentation and stakeholder management skills • Ability to explain complex technical or linguistic concepts to non-technical audiences • Strong planning, organization, and time management skills • Effective problem-solving and troubleshooting abilities • Risk assessment and escalation management • Ability to work collaboratively across multiple teams and locations • Bachelor's degree or equivalent in Business, Languages, or a related field • 3 to 5 years of customer-facing project management experience in a similar or related industry • Experience managing project budgets, schedules, resources, and customer relationships • Certified user of RWS tools and technologies (preferred)

🏖️ Benefits

• Equal employment opportunity and non-discrimination commitment • Inclusive work environment • Opportunities for individual growth and career development • Mentoring, shadowing, and on-the-job learning initiatives • Performance and career development discussions • Collaborative team environment

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