Director, Market Operations

🕒 4 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $130k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement • Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions • Proactively manage customer service metrics to drive an excellent customer experience • Provide guidance, training and performance management to employees while developing talent through continuous coaching • Establish and maintain effective, collaborative work relationships both internally and externally • Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities • Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls • Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results • Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

🎯 Requirements

• 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management • Experience performing complex analyses of data, processes, policies, procedures and/or systems • Bachelors’ degree in a business-related field (it’d be great if you also have: 10+ years of experience in the logistics and transportation industry) • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience • Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed • Strong organizational and time management skills

🏖️ Benefits

• Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement