Senior Director, Client Partner

3 days ago

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RxVantage

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Healthcare Insurance • SaaS • Pharmaceuticals

RxVantage is a healthcare technology company that provides a platform connecting medical professionals and healthcare organizations with pharmaceutical representatives and industry experts. Their service aims to streamline the coordination and scheduling of meetings to ensure that medical practices have access to the latest pharmaceutical information and innovations.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Series B on 2020-01

📋 Description

• Own and grow a portfolio of 15–20 life sciences enterprise accounts, ensuring clients view RxVantage as a trusted, strategic partner. • Drive client success by proactively meeting known needs, uncovering new opportunities, and ensuring a consistently high level of satisfaction. • Lead strategic account planning, aligning on client priorities, challenges, and goals while collaborating closely with Business Development to identify expansion opportunities. • Identify and engage priority stakeholders across functions to drive adoption/usage, growth, and long-term success. • Drive retention and growth by owning and managing pipeline, advancing opportunities, and creating strategic account plans and proposals in partnership with Business Development. • Own and guide renewal conversations with clients, overseeing the full renewal process to ensure retention across your book of business. • Track impact and performance by monitoring KPIs for both client outcomes and team success, ensuring retention and growth targets are met. • Partner cross-functionally with Business Development, Strategy, Operations, & Product teams to deliver a seamless, end-to-end client experience. • Stay ahead of industry trends, bringing insights back to clients and the team to strengthen relationships and elevate the value RxVantage provides. • Collaborate with Client Partners across accounts to share best practices, leverage collective expertise, and strengthen team capabilities.

🎯 Requirements

• 15+ years of Client Service/Success experience managing enterprise relationships and selling into life science companies. • Proven ability to build trust quickly with prospects and clients, and to cultivate lasting, strategic business partnerships. • Strong strategic and analytical mindset, with expertise in interpreting metrics and turning insights into action. • Exceptional business acumen, with the ability to assess client needs, uncover opportunities, and drive growth. • Outstanding communication skills (written, verbal, and presentation), with the ability to influence at all levels. • Experience with CRM (Salesforce or equivalent) to manage pipeline and client activity. • Proven track record developing and executing complex strategies for life sciences clients. • Experience with cross-functional implementation teams, ensuring successful execution and measurable outcomes.

🏖️ Benefits

• Competitive Salary • 100% Company-Paid Premium Option for Employee’s Medical, Vision, and Dental Plans • Short-term and Long-term Disability • Life Insurance • 401k Matching • Work from Anywhere within the US • Flexible PTO • 100% Paid Parental Leave • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period • Charitable donation matching