Client Manager

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🕒 April 22

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders. • Monitor and interpret omnichannel performance data to improve engagement and liquidation rates. • Align client goals with TrueAccord’s capabilities, identifying expansion opportunities. • Build and maintain client-facing dashboards, proactively flagging performance trends. • Act as the first line of defense for operational issues, collaborating with teams to resolve hurdles. • Lead new clients through the integration process, acting as a subject matter expert.

🎯 Requirements

• Proven track record in Client/Account Management or Operations within the Debt Collections or Default Management space. • Comfortable analyzing data sets to identify trends and summarize business health. • Excel at managing projects with multiple internal and external stakeholders. • Relentless commitment to excellence and thrive on meeting operational targets. • Professional, high-temperament communicator who can navigate fast-paced environments.