Manager, Customer Insights and Data Analytics

🕒 March 20

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Logo of Ryder System, Inc.

Ryder System, Inc.

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Analyzing customer usage data for Ryder's products to identify sales and expansion opportunities • Communicating with business stakeholders to understand Ryder's products • Coordinating with technical and IT teams to identify and evaluate previously untapped data sources • Developing plans for data ingestion utilizing IT resources • Ensuring that the ingested data meets the needs of the marketing team or recommends process improvements • Supporting the development of a deeper understanding of current and potential customers

🎯 Requirements

• Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science • Master's degree in business administration (MBA) and/or master's degree • 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting • 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages • 1 year or more in experience in transportation/logistics industry a plus • Customer experience insights methods, analytics, tools, and practices. Advanced

🏖️ Benefits

• comprehensive health and welfare benefits • medical, prescription, dental, vision, life insurance and disability insurance options • paid time off for vacation, illness, bereavement, family and parental leave • tax-advantaged 401(k) retirement savings plan

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