Integration Engineer

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S-PRO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💸 Finance

⚡ Energy

Finance • Healthcare • Energy

S-PRO is a software development company dedicated to creating sustainable business value through digital innovation. They specialize in technology consulting, custom software engineering, product discovery, MVP development, and support & maintenance. Their expertise spans AI & ML, web and mobile development, blockchain, UI/UX, cloud, and data solutions. With over a decade of experience and a portfolio including 50+ AI & Data projects, S-PRO serves industries such as finance, manufacturing, energy, and healthcare. They have a track record of success with clients like Hyposwiss, Sygnum, and Amina Bank, particularly in the finance sector. S-PRO operates globally with R&D centers in Switzerland, Poland, and Ukraine and business representatives in the USA and the Netherlands.

📋 Description

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs. • Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers. • Enable automated ticket/case creation and synchronization between voice interactions and CRM systems. • Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies. • Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios. • Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations. • Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes. • Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools. • Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

🎯 Requirements

• Strong experience with REST API integrations, including JSON, HTTP, data mapping, error handling, retries, and fallback strategies. • Experience with authentication and integration technologies such as OAuth 2.0, API keys, webhooks, and secret management. • Solid understanding of SIP and VoIP technologies, including signaling, trunking, call routing, transfers, and handoff scenarios. • Experience working with conversational AI or voice automation platforms (Parloa AMP preferred; Cognigy, AudioCodes, Twilio, Genesys, or Dialogflow CX also acceptable). • Hands-on experience with at least one CRM/ticketing platform (Salesforce or Ivanti preferred). • Hands-on experience with at least one telephony/contact center platform (Five9, Mitel, or 3CX). • Proficiency in backend development or scripting using Node.js, TypeScript, Python, or similar technologies. • Strong troubleshooting and cross-system debugging skills. • German language proficiency at C1 level or higher for client-facing communication. • Good English communication skills for internal collaboration.

🏖️ Benefits

• Flexible schedule. • Remote work model. • Paid vacations. • Paid sick leaves.