IT Support Coordinator

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🕒 May 25

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S-PRO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💸 Finance

⚡ Energy

Finance • Healthcare • Energy

S-PRO is a software development company dedicated to creating sustainable business value through digital innovation. They specialize in technology consulting, custom software engineering, product discovery, MVP development, and support & maintenance. Their expertise spans AI & ML, web and mobile development, blockchain, UI/UX, cloud, and data solutions. With over a decade of experience and a portfolio including 50+ AI & Data projects, S-PRO serves industries such as finance, manufacturing, energy, and healthcare. They have a track record of success with clients like Hyposwiss, Sygnum, and Amina Bank, particularly in the finance sector. S-PRO operates globally with R&D centers in Switzerland, Poland, and Ukraine and business representatives in the USA and the Netherlands.

📋 Description

• Coordinate and track incoming IT support requests and incidents; • Support employees with software tools setup; • Assist with onboarding and offboarding processes from the IT side; • Manage user accounts, permissions, and access requests; • Support administration of Jira, and Confluence, Google Workspace, etc; • Assist with managing user groups, permissions, roles, and spaces; • Help maintain workflows, automations, dashboards, and reporting configurations; • Maintain IT inventory, equipment records, and software licenses; • Escalate technical issues to appropriate engineering or infrastructure teams; • Support smooth daily operations of internal tools and workplace technology.

🎯 Requirements

• Experience in IT support, operations coordination, system administration, or similar roles; • Experience working with Jira and Confluence in an administrative or support capacity; • Familiarity with ticketing systems, workflows, permissions, and automation concepts; • Strong organizational and communication skills; • Ability to manage multiple requests and prioritize tasks effectively; • Ability to troubleshoot user issues and coordinate with technical teams when needed; • Comfortable learning and supporting internal business tools and processes; • Attention to detail and a service-oriented mindset; • Basic understanding of workplace IT tools and systems.

🏖️ Benefits

• Health insurance • Professional development