CRM Coordinator

Job not on LinkedIn

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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S4 Capital Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2018

💼 Consulting

📣 Marketing

Consulting • Advertising • Marketing

S4 Capital Group is a new age digital advertising, marketing, and technology services company. Operating within the rapidly expanding segment of the advertising and marketing services market, S4 Capital aims to disrupt traditional models by focusing exclusively on digital content, data, and media. With a mission to provide seamless and integrated services globally, they specialize in creating engaging stories, transforming data into actionable insights, and building digital architectures to enhance customer experiences. The company emphasizes sustainability and responsible business practices as a central part of its ethos.

📋 Description

• Lead, develop, and empower the team, fostering psychological safety, collaboration, and continuous growth • Conduct structured feedback sessions, one-on-one check-ins, and development plans • Organize and monitor requests, quality, deadlines, prioritization, and adherence to CRM processes • Identify bottlenecks, inconsistencies, technical and operational risks, and root causes, developing action plans • Investigate operational and technical issues, assess impacts, propose solutions, and drive resolution • Plan, organize, and optimize projects, resources, and processes in alignment with strategic objectives • Support the CRM calendar, campaigns, customer journeys, segmentation, testing, and optimization initiatives • Track request volume, team capacity, workload distribution, SLAs, and priorities • Monitor CRM, conversion, revenue, and ROI KPIs, identifying optimization opportunities • Ensure campaigns, journeys, segments, and automations undergo review and QA before activation • Promote innovation, best practices, technology adoption, and automation • Communicate goals, priorities, responsibilities, and deadlines to the team • Translate business objectives and client needs into CRM strategies and initiatives • Lead discussions with clients and stakeholders regarding operations, results, priorities, risks, and opportunities

🎯 Requirements

• Experience with Insider One • Experience managing CRM operations • Experience with campaigns, customer journeys, and automations • Knowledge of multichannel strategies • Knowledge of key CRM KPIs • Knowledge of QA processes • Familiarity with HTML and CSS • Knowledge of CRM platform governance and organization • Ability to translate business objectives into CRM initiatives • Ability to lead and develop teams • Ability to manage priorities, capacity, and delivery quality • Strong communication and relationship-building skills with clients and stakeholders

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