Technical Onboarding Specialist

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Saddleback Communications

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11 - 50 employees

Founded 1997

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier. We provide our residential and business customers with reliable local telephone service, high-speed Internet access, and custom business solutions. For the home, small business or corporate enterprise, Saddleback Communications provides solutions customers can count on. Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community with a mission to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Since our inception, we have built a rugged, self-healing telecommunications infrastructure that provides world-class solutions for residents and businesses.

📋 Description

• Provide ongoing technical and provisioning training on products, features, and processes • Support Partners and Customers with best practices, deployment process development, and documentation • Transfer industry, technical, and product knowledge to internal and external teams • Maintain continuing education on the platform and underlying technologies • Provide premium onboarding and implementation experience as designed for key products or enhanced service offerings • Support partner and customer migrations • Contribute to the development of the onboarding program to ensure operational viability • Create value to Partners and Customers through effective onboarding and implementation of new products and services • Identify issues impacting Partner or customer success during onboarding and collaborate to resolve them • Identify trends affecting Partner or customer satisfaction during onboarding and communicate them to stakeholders • Assist in the design and enhancement of people, processes, and technology relevant to onboarding

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of experience in VoIP telephony system configuration and implementation in a commercial service provider or interconnect environment highly preferred • 5+ years configuring and provisioning hosted VoIP solutions on a soft switch platform; Metaswitch and NetSapiens experience highly preferred • Demonstrated working knowledge of IP configurations, WAN, LAN, VLAN, IAD, and firewall setup • Demonstrated working knowledge of cloud-based services including hosted VoIP PBX and SIP Trunking • Broad and in-depth understanding of VoIP telephony business applications • Working knowledge of PSTN, PRI, Trunks, POTs, and associated voice technologies • Clear and persuasive communicator, written and verbal

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities