Field Service Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Safe Fleet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🔐 Security

🔧 Hardware

Transport • Security • Hardware

Safe Fleet is a company specializing in smart safety solutions for various fleet sectors, including school buses, transit buses, law enforcement, fire and EMS, work trucks, trucks and trailers, waste & recycling, construction, agriculture, industrial, and military fleets. The company provides technology and equipment to enhance safety and performance, such as video systems, collision avoidance systems, and safety cameras. Safe Fleet integrates top brands to offer an integrated safety platform that helps fleet operators enhance productivity and ensure safety for operators, passengers, and pedestrians. Their comprehensive solutions cater to a wide range of market needs, from public transportation to emergency services and commercial vehicles.

📋 Description

• The Technical Support Specialist is a customer-facing, hands-on role responsible for providing technical support, field service, and installation assistance for hardware and software solutions. • This position performs equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites to ensure reliable product performance. • Customer facing role through new customer onboarding, user experience training, and day-to-day interactions. • Timely responses to customer requests, through support line and ticketing system. • Proactively monitor customer product health and identify emerging trends. Hands-on (installs, troubleshooting) in-field on tractor trailers service troubleshooting for current customers. • Oversee equipment installations on vehicles/trailers and train OEMs on proper installation procedures and troubleshooting. • Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams. • Work closely with Road Ready development team to identify bugs and resolve customer-facing issues as well as communicate customer feedback. • Support pilots/trials through pre-sale discovery discussions, solution review, and hardware installs. • Diagnose and resolve product issues both remote and in-field. Other duties as assigned.

🎯 Requirements

• 2-year technical degree Preferred 4-year bachelor’s degree in engineering, Computer Science, or technical related field. • 2+ years of relevant technical and customer support experience. • IT, engineering/technical background preferred. • Hands-on role must be comfortable working in field (installs, troubleshooting) on vehicles and trailers. • Mechanical aptitude – comfortable working with wiring and power tools as needed. • Common knowledge of 12 VDC wiring and cellular network operations. • Knowledge of API data utilization through 3rd party groups. • Experience creating dynamic Excel and Power BI tools.