SafeRide Health
Healthcare Insurance • Transport
SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.
Customer Success Manager
3 days ago
SafeRide Health
Healthcare Insurance • Transport
SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.
📋 Description
• Lead and mentor a high-performing Customer Success team. • Design and optimize scalable processes that enhance customer experience. • Own renewal strategy across the customer base. • Partner cross-functionally with Sales and Operations. • Develop and monitor KPIs to evaluate team performance.
🎯 Requirements
• Bachelor’s degree. • 5+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology. • 3+ years of experience leading customer success or account teams. • Proven track record managing renewals and driving retention strategies. • Analytical mindset with experience using data to drive decisions.
🏖️ Benefits
• Competitive compensation package. • Medical, dental, and vision insurance. • 401(k) with company match. • Paid time off and company holidays. • Remote-first work environment. • Mission-driven culture with a focus on impact, integrity, and compassion.
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