Panel Helpdesk Trainee – Backend

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Sago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

📣 Marketing

🏥 Healthcare

Marketing • Healthcare • Market Research

Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.

📋 Description

• Provide customer service to Sago respondents through tickets • Address US customer inquiries and resolve queries via tickets • Review and investigate issues accurately and efficiently using computer systems • Maintain accuracy while handling cases and record-keeping tasks • Maintain accurate customer records and document interactions • Coordinate with internal teams when required • Aim to drive respondent satisfaction and retention for the International US Process

🎯 Requirements

• Fluency in English, verbal and written • Strong communication skills • Strong customer service orientation focused on positive respondent experiences and customer satisfaction • Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook • Ability to collaborate in a team-oriented environment • Ability to work night shifts: 5:30 PM–2:30 AM IST and 6:30 PM–3:30 AM IST during daylight saving • Any Graduate/Postgraduate • 0–1 year of experience in customer service • Based on performance during training, may have the opportunity to transition into a permanent position

🏖️ Benefits

• Remote Opportunity • Extensive Mediclaim benefit.