Sago
1001 - 5000 employees
Founded 1968
📣 Marketing
🏥 Healthcare
Marketing • Healthcare • Market Research
Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.
Panel Helpdesk Trainee – Voice
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🔥 0 minutes ago
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Sago
1001 - 5000 employees
Founded 1968
📣 Marketing
🏥 Healthcare
Marketing • Healthcare • Market Research
Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.
📋 Description
• Provide customer service to Sago respondents through inbound voice calls • Address US customer inquiries and resolve queries • Review and investigate issues using computer systems • Create and update tickets in CRM systems • Handle cases and record-keeping tasks accurately • Maintain customer records and document interactions • Coordinate with internal teams when required • Aim to drive respondent satisfaction and retention in the international US process
🎯 Requirements
• Fluency in English, verbal and written • Strong communication skills • Effective problem-solving and analytical skills • Ability to investigate, troubleshoot, and resolve respondent inquiries • Ability to multitask and work under pressure • Working knowledge of Microsoft Word, Excel, and Outlook • Ability to work night shifts: 5:30 PM–2:30 AM IST or 6:30 PM–3:30 AM IST • Any graduate/postgraduate qualification • 0–1 year of experience in Customer Service or Voice Process • Experienced candidates and freshers can apply
🏖️ Benefits
• Remote opportunity • Extensive Mediclaim benefit • Opportunity to transition into a permanent position based on performance during the training period
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