Customer Experience Associate, Mental Health

🕒 December 19, 2025

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• We’re hiring a full-time remote Care Coordinator to be the first voice a patient – or their family - hears when reaching out to Sailor Health. • In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. • This role is a unique blend of patient support, care coordination, and emotional guidance. • You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. • Join us in redefining what it means to age with dignity, connection, and mental wellness.

🎯 Requirements

• Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations. • Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks. • Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly. • Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health. • Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.

🏖️ Benefits

• Mission with impact. Help bring life-changing care to a population that’s too often overlooked. • Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. • Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. • Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.