Customer Success Manager

🔥 13 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Manage successful business relationships between SailPoint and assigned client accounts, measured by Verified Outcomes and Retention • Create time-boxed plans and engagement models for successful identity security program delivery • Monitor changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement, and customer satisfaction • Coach and advise clients on SailPoint solutions for identity management, compliance, role management, and access request management • Develop insights into client organisational and technical challenges and recommend solutions using the SailPoint platform • Interface with delivery partners on project statuses and compile mutual advancement plans • Provide strategic client performance updates to SailPoint senior management • Identify opportunities to expand SailPoint product and service usage • Ensure customer renewal and retention • Cultivate additional SailPoint advocates within the assigned customer base • Complete onboarding, product and role enablement, certifications, compliance and security tasks • Shadow and conduct customer meetings • Review customer portfolios and success plans and coordinate internal handovers • Forecast renewals, mitigate risks, and collaborate with Renewals Managers, AEs, and Partners • Identify upsell and cross-sell opportunities based on customer utilization and expanded use cases • Build customer champions through the SailPoint Admirals Program, case studies, and user-group speaking opportunities • Stay current on product roadmaps, thought leadership, industry trends, and team information • Seek and incorporate feedback from peers, mentors, and management

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Strong customer-facing skills and highly professional demeanour • Strong consulting skills; ability to gather and analyze information and produce strategic insights into clients’ organisational and technical challenges • Ability to communicate technical details to a non-technical audience • Ability to set and communicate expectations and mediate • Highly organised and able to define structure with multiple stakeholders • Ability to build lasting relationships based on trust • Ownership of challenges and alignment with subject-matter expertise to mitigate them • Self-motivated, strong work ethic, creative, customer-centric personality • Mandatory fluency in Arabic • Experience in outcome/requirements formulation or project management/delivery planning is advantageous • Experience in general business or technical consultancy from large implementers or integrators is advantageous • Estimated travel of 10% to 25%

🏖️ Benefits

• SailPoint certifications • Revenue organization onboarding enablement • Role-specific enablement • Mentorship with an onboarding buddy and regular meetings with manager • Tools provided, including Salesforce, Gainsight, Tableau, and ServiceNow • Equal opportunity employment • Reasonable accommodations for individuals with disabilities