Field Service Manager

🕒 June 11

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Sakura Finetek Europe

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Sakura Finetek Europe is a company specializing in the development and provision of advanced staining systems and laboratory automation solutions for pathology professionals. Their products, such as the Tissue-Tek Genie®, are designed to enable seamless standardization, optimal scoring, and streamlined processes within the immunohistochemistry (IHC) and in situ hybridization (ISH) fields. By offering SMART Automation technologies, Sakura Finetek aims to improve the workflow efficiency and diagnostic capabilities of laboratories across Europe. The company is committed to continuous innovation in digital pathology, enabling remote diagnosis, and improving patient care through faster and more accurate diagnostic results.

📋 Description

• responsible for leading and coordinating Field Service Engineers in Northern Germany and Poland • ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region • translate departmental and company strategy into operational execution • work closely with different departments and stakeholders to ensure alignment and support an integrated customer journey • foster a culture of trust, accountability, and continuous development • act as a mentor, coach, and facilitator, creating a safe environment in which team members can perform, grow, and contribute to shared success

🎯 Requirements

• A higher education degree with a technical or engineering specialization • At least 5 years of experience leading a team of engineers • Proven experience in people management, coaching, and developing teams • Strong commercial awareness, stakeholder management and relationship-building skills • Excellent communication, influencing and negotiation skills • Strong organizational and performance management capabilities • An understanding of industry-specific regulations, such as IVDR and ISO13485, and the ability to translate regulatory requirements into compliant processes, governance structures, and quality standards • Fluency in English and proficiency in German • Experience in the medical device, diagnostics, or a related regulated industry is preferred.

🏖️ Benefits

• an attractive salary package, including a bonus scheme • a company car • mobile phone • tablet & laptop