Customer Success Executive

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🕒 March 27

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SalesAPE.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Sales

SalesAPE. ai is a leading provider of AI-driven sales solutions designed to enhance and automate the sales process for small to medium-sized businesses. Leveraging sophisticated artificial intelligence, SalesAPE. ai creates personalized AI sales agents that engage with potential leads, qualify them, and even close sales 24/7. By mimicking top-performing sales team members, these AI agents significantly boost customer engagement and conversion rates, empowering businesses to operate more efficiently and effectively.

📋 Description

• Be the first point of contact for new clients and understand their needs from the moment they sign up • Coordinate and complete the setup and training of high performing AI agents using our platform • Provide training and assistance to our new customers in how to optimise their use of our technology • Build basic API based integrations between our platform and 3rd party tech used by our customers • Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents • Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed • Understand clients goals in improving sales performance and coach them in how to increase engagement, conversion and sales revenues to achieve their business outcomes • Analyse the performance of all newly launched agents every week and make recommendations for improvements that will drive more value to the customer • Take ownership of actioning improvements you see and drive for results • Prepare for and hold regular account performance check in calls with new clients to ensure that they end their first 8 weeks onboarding with a high view of their experience and a strong ROI that we drive for their business. • Create advocates out of our customers to drive referrals and collect NPS scores, testimonials, case studies and reference contacts for sales and marketing usage.

🎯 Requirements

• Background or degree in maths, computer science, product development, mechanical engineering, or similar logic and solution building based discipline. Successful candidates will have a proven ability to build and make things work! • Proven Customer Success experience in B2B SaaS, specifically with SMEs. • Self-managing with a strong growth mindset. • History of self-learning through books, courses, and other resources to refine sales skills. • Renowned as a provider of a great customer experience in either customer success or support in previous teams. • Skilled in digital communication and online tools and platforms, especially comfortable on video calls with clients.

🏖️ Benefits

• A pivotal role in a fast-growing AI startup with a unique product offering. • Competitive compensation. • A chance to grow to lead a team in a high-growth market. • A collaborative, innovative, and supportive work culture. • Opportunities for professional growth in the emerging field of AI solutions. • Freedom and autonomy are our principal values.