Technical Support Engineer – Informatica MDM

🕒 March 18

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue • Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions • Provides feedback on the area of specialization to R&D. Participate in technical forums • Manage communications with customers, at all levels, to maintain positive relationships. • Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving product defects • Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency. • Contributes to online knowledge base of known issues/solutions • Act as a single point of contact (SPOC) for critical customers and help them with project journey

🎯 Requirements

• B.E, BTech, MCA degree or equivalent technical experience • 5-12 years of industry experience in supporting mission critical lead components • Experience with Informatica MDM, MDM SaaS, ActiveVOS, P360 • Exposure to Any application servers like WebLogic, Jboss, WebSphere • Experience in JAVA, Oracle, MSSQL Server and/or DB2 • Exposure to Unix/Linux • Must be detailed oriented with excellent communication and customer service skills • Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving • Strong Customer Relations and Support experience • Excellent written & verbal communication skills • Strong problem-solving skills • Skilled in building strong customer relationships and effectively resolving issues through excellent communication

🏖️ Benefits

• Health insurance • 401(k) • Remote work options • Flexible work arrangements