Customer Support Agent

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June 24

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Salesloft

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B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

📋 Description

•Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. •Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. •As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. •In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to support an impactful and revolutionary software that is changing the way sellers serve their buyers. •This role is ideal for those who are true problem-solvers, champions of customer success and are highly skilled at managing technical issues in an approachable and understandable fashion. •You are naturally curious, love solving puzzles, and are a team-player who can thrive in a collaborative environment.

🎯 Requirements

•1+ years in a customer-service role •Prioritize the customer experience while you investigate and diagnose problems •Troubleshoot via email, screen shares, and live chat •Determine and implement issue solutions effectively •Stay up to date on the Salesloft platform and continue to seek out new knowledge •Create and communicate thoughtful action plans to customers •Collaborate with internal teams on customer issues and build relationships with your fellow Lofters •Superb analytical and critical thinking skills •A team player who can collaborate effectively •Strong desire to learn and help others •Experience managing your time between competing priorities. •Excellent verbal and written communication skills •Bonus points if you have 1 or more years of experience supporting customers through a variety of contact channels including chat, email, and screen shares. •Super Bonus Points: Proficiency in troubleshooting web based applications, email connectivity, Voice Over IP (VoIP), comfortable troubleshooting common error messages, and operating system settings.

🏖️ Benefits

•You will become part of an amazing culture with a supportive CEO and smart teammates who care. •You will work with an amazing team you can learn from and teach. •You will experience joining a high-growth/high-traction organization. •You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas. •We have a vibrant, open office that utilizes modern technology. •You will grow more here than you would anywhere else, that is a promise.