GovCIO
Government • Enterprise • Cybersecurity
GovCIO is a technology company that specializes in providing digital solutions and IT services to government agencies. Their focus is on transforming public sector operations through innovative technology, thereby enhancing the efficiency and effectiveness of government services.
Service Desk Administrator
October 14
🇺🇸 United States – Remote
đź’µ $70k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
🖥️ Administration
GovCIO
Government • Enterprise • Cybersecurity
GovCIO is a technology company that specializes in providing digital solutions and IT services to government agencies. Their focus is on transforming public sector operations through innovative technology, thereby enhancing the efficiency and effectiveness of government services.
đź“‹ Description
• Provide Tier I phone support and troubleshooting in compliance with established policies/procedures. • Provide supplemental hands-on desk-side support when required. • Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction. • Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. • Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.
🎯 Requirements
• High School with 3 - 6 years IT support (or commensurate experience) • Active Secret clearance with ability to obtain and hold DEA suitability
🏖️ Benefits
• Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment
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