Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
AI Self-Service Program Manager
Job not on LinkedIn
November 12
🏄 California – Remote
🗽 New York – Remote
+1 more states
💵 $100.3k - $151.7k / year
⏰ Full Time
🟠 Senior
🔴 Lead
📋 Program Manager
🦅 H1B Visa Sponsor
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.
🎯 Requirements
• 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management. • Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred). • Conversational design / prompt engineering background • Experience working directly with conversational AI technologies such as chatbots or voice AI. • Strong analytical and problem-solving skills with a data-driven mindset. • Proven success collaborating across technical and non-technical teams. • Skilled in project and vendor management. • Excellent communication and storytelling skills with a focus on customer experience.
🏖️ Benefits
• competitive total compensation package • employee-led remote and flexible working • health benefits • much, much more
Apply NowSimilar Jobs
November 11
Channel development leader at Brink's responsible for partner acquisition and performance optimization. Collaborating with sales teams to enhance business growth in Banking and Retail industries.
November 10
Senior Program Analyst joining GDIT to support Navy customer activities. Handling complex analytical tasks and ensuring program compliance remotely from Ventura County, CA.
🇺🇸 United States – Remote
💵 $71.4k - $96.7k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📋 Program Manager
🦅 H1B Visa Sponsor
November 8
Programme Manager leading global child labour initiatives at Terre des Hommes Netherlands. Ensuring coherence, quality, and accountability across all child labour programmes in collaboration with partners.
November 8
Service Delivery Program Manager overseeing operational efficiency and standards for global construction projects. Collaborating with teams to implement improvements and manage audits in a remote position.
November 8
Program Manager for ReflexAI managing global social impact initiatives with internal teams and external partners. Leading strategic priorities to drive meaningful change across sectors.