Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Customer Success Manager
November 6
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Serve as a mentor to the wider Customer Success and Support teams • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
🎯 Requirements
• 2-4+ years of experience in a customer success, account management, sales, or strategic consulting role • Enterprise SaaS experience preferred • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Experience supporting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution
🏖️ Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • much, much more
Apply NowSimilar Jobs
November 5
Customer Success Manager supporting enterprise clients in the interior décor technology sector. Managing customer life cycles, retention metrics, and engaging with internal teams for best-in-class service.
November 3
Client Success Manager at First Due, leading client relationships with public safety agencies in Canada. Focusing on retention, upselling, and product training for optimal use.
November 1
Manager of Customer Success leading and scaling Hive's Customer Success organization across North America. Responsible for driving retention, expansion, and operational excellence for key accounts.
October 29
Customer Success Manager managing long-term relationships in a SaaS company. Providing customer advocacy and driving growth for the Merchant Services team.
🇨🇦 Canada – Remote
💵 $110k - $130k / year
💰 $4M Post-IPO Debt on 2019-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
October 28
Abnormal Security
501 - 1000
Customer Success Manager at Abnormal AI managing enterprise customer accounts and driving product adoption while ensuring customer satisfaction and retention strategies.