Customer Success Manager II

🔥 12 hours ago

🐻 Alaska, California, +10 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $65.6k - $88.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, and timelines. • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership. • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products. • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types. • Champion and embed Samsara’s cultural principles as we scale globally.

🎯 Requirements

• 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred. • Strong priority management and high emotional intelligence required. • Experience supporting or working with technical products. • Solutions-oriented with strong problem-solving skills. • Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders. • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment. • Diplomacy, tact, and poise under pressure when working through customer issues. • Bachelor’s degree from a 4-year institution.

🏖️ Benefits

• Flexible working model that supports remote work • Employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans • Above-market total compensation • Performance-based bonuses and equity for eligible roles