Customer Success Manager

🕒 March 30

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Hire, onboard, and develop a high-performing team of CSMs • Set clear expectations, goals, and KPIs • Run structured 1:1s, pipeline reviews, and risk reviews • Own and continuously improve the Digital Scale journey for Mexico • Define and execute digital plays in partnership with Marketing and CS Operations • Analyze engagement data to identify gaps • Ensure a seamless transition between digital and human-led touchpoints • Ensure the team drives measurable value for mid-market customers • Review and elevate Customer Success Plans and Business Reviews • Manage book-of-business risk and support CSMs in high-stakes moments

🎯 Requirements

• 8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role • 3+ years directly managing a team of CSMs or similar roles • Proven track record driving portfolio-level outcomes • Experience operating in a high-volume, scaled CS environment • Demonstrated ownership or hands-on experience with digital customer journeys • Experience in B2B SaaS or technology-driven environment • Strong executive presence and communication skills • Data-driven operating style • Ability to build trust and collaborate cross-functionally • Full professional fluency in English (written and spoken)

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans • Total rewards and benefits designed for high-impact builders