Engagement Services Manager

🔥 19 minutes ago

🐻 Alaska, California, +7 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $101.4k - $136.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers • Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal • Own Services pursuits (ARR attach quota) • Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands • Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans • Be recognized by customers as a trusted advisor in product deployment and change management • Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination • Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

🎯 Requirements

• 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions. • Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations • Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings • Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a 'builder' mentality • A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements • Can articulate relevant customer success stories and metrics that demonstrate value to the customer • 4-year Bachelor Degree • Specific skills in creating SFDC reports/dashboards and navigating in SFDC

🏖️ Benefits

• Comprehensive health and parental leave plans • Professional development stipend • Flexible, employee-led remote model • Performance-based bonus/variable pay • Equity for eligible roles