Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Order Operations Specialist I
Job not on LinkedIn
November 18
🗣️🇪🇸 Spanish Required
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with the Sales team. • Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams within established SLA’s. • Partner with the Inventory team to ensure inventory accuracy. • Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution. • Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers. • Exceptional team player with demonstrated ability to meet tight deadlines, working well under pressure, exceptional communication skills, and a high level of adaptability in a rapidly evolving environment. • Identify opportunities for process improvements, collaborate with cross-functional partners, and create implementation of new process/policies. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
🎯 Requirements
• 1-2+ years of experience in an Operations role, with experience in a similar industry. • CRM (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. • Zendesk experience is a plus. • Intermediate skills in GSuite or MS Office. • Fluency in both English and Spanish (verbal and written).
🏖️ Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • much, much more
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