Program Manager – Customer Support

November 18

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Lead the end-to-end planning, execution, and delivery of complex, cross-functional project portfolios, navigating shifting priorities and adjusting accordingly. • Leverages business context and stakeholder insights to inform program priorities. Connects cross-functional work to Samsara’s strategic goals. • Drive stakeholder engagement and communication across all levels, effectively translating strategic vision into actionable plans and ensuring alignment and buy-in from key business partners. • Owns end-to-end outcomes and holds others accountable for commitments, implementing proactive solutions and escalating critical concerns to senior leadership as appropriate. • Foster a culture of continuous improvement, seeking and offering feedback constructively to promote learning and shared insight. Reflects independently and adjusts ways of working to improve effectiveness. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requirements

• Bachelor’s degree from an accredited university • 5+ years of project/program management, management consulting, and/or business operations & strategy experience • Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers • Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions • Strong analytical, data-driven, problem-resolution, and decision-making skills • PMP certification and/or advanced education in Project or Program Management (ideal) • Experience driving AI-centric projects (ideal) • Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization (ideal) • Proven track record of building trust delivering results that demonstratively improve the customer experience (ideal) • Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines (ideal).

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • much, much more.