Program Manager II, Customer Success Programs

September 29

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Partner with Senior Program Managers to drive progress on key Customer Success workstreams and track milestones • Assist in defining KPIs, collecting data, and delivering insights through dashboards and program updates • Coordinate meetings, follow-ups, and communications across Sales, Revenue Operations, Systems, and Enablement teams • Maintain up-to-date documentation and identify opportunities to optimize repeatable workflows • Support change management efforts, including building communication plans, FAQs, and enablement resources • Model and embed Samsara’s cultural principles and operating values as programs scale globally

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 3–5 years in project management, program management, sales operations, or business analysis (SaaS or GTM experience is a plus) • Exposure to cross-functional program work and stakeholder communication • Comfortable working in a remote environment and able to collaborate effectively across time zones • Analytical skills with proficiency in Excel/Sheets and basic data tools (e.g. Looker, Tableau, or Salesforce reporting) • Excellent attention to detail and follow-through • Familiarity with GTM systems (Salesforce, NetSuite, Gong, etc.) (ideal) • Experience supporting change management or enablement efforts (ideal) • Certification or coursework in Agile, PMP, or similar methodologies (ideal) • Experience using AI-powered tools to enhance productivity (ideal)

🏖️ Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Flexible working model (offices open for in-person collaboration) • Reasonable accommodations during the recruiting process • Link to company Benefits site for additional perks and programs