Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Senior Business Technology Support Specialist
November 22
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom. • Have a solid understanding of Okta, including app integrations, automating rules etc. • Deploy and manage systems that foster collaboration and productivity at scale. • Plan and integrate the tools and services which run our workplaces. • Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones. • Utilize knowledge of Apple products (Macbooks, iPhones, etc). • Maintain an escalated tickets queue and respond to requests in a helpful and timely way. • Document IT policies and procedures. • Seek opportunities to improve how we work with an eye on continuous improvement & process optimization. • Drive core operations that keep the company secure and productive. • Mentor new hires as the organization grows quickly. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
🎯 Requirements
• Minimum of 6 years of experience working in an IT Role. • Must have experience working with Okta, Google Workspace. • Must have a minimum of 2 years of Tier II escalation support experience. • Must reside in Canada.
🏖️ Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • Health benefits • Much, much more
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