Senior Community Manager

November 12

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Architect and Launch: Develop and execute the end-to-end launch strategy for the community, defining the mission, KPIs, information architecture, content areas, users groups, and recruitment plan. • Content & Programming: Develop and manage the community's editorial calendar, creating foundational content, discussion prompts, and special programs (like AMAs or user spotlights) to drive sustained engagement. • Daily Engagement & Moderation: Act as the primary host and 'face' of the community, proactively stimulating conversations and moderating all user-generated content to ensure a valuable and respectful environment. • Build Advocacy and Reward Members: Implement programs (like gamification, recognition, and member spotlights) to encourage sustained engagement and reward valuable contributions. • Manage Internal Expert Engagement: Build a scalable process to identify and route questions to internal subject matter experts across Support, Customer Education, Product, Partnerships, Marketing, and more, ensuring customers get timely, accurate answers while showcasing Samsara's expertise. • Reporting & Analytics: Own the community dashboard. Report on key metrics like membership growth, engagement rates, content performance, and the community's impact on case deflection and customer health. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requirements

• 8+ years of experience in online community management, preferably in a B2B SaaS or technology environment. • Proven '0-to-1' experience; you have successfully launched and scaled at least one online community from the ground up. • Expertise in digital engagement and a demonstrated ability to turn customer conversations into actionable, internal insights. • Proven experience in architecting and launching an end-to-end community strategy, including defining the mission, KPIs, information architecture, and recruitment plan. • Demonstrated ability to develop and manage a community editorial calendar, creating foundational content, discussion prompts, and special programs (like AMAs) to drive engagement. • Experience in daily community management and moderation, acting as the primary host, stimulating conversations, and ensuring a respectful environment. • Ability to build scalable processes for routing questions to internal subject matter experts (SMEs) with cross functional partners to ensure timely, accurate answers. • Proficiency in reporting and analytics, including owning a community dashboard and reporting on key metrics such as engagement rates, growth, and business impact (e.g., case deflection).

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.