Senior Customer Marketing Manager – References

Yesterday

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Build a diverse and dynamic advocate base that reflects our global customer footprint • Ensure the database is a reliable source of truth with up-to-date profiles and engagement data • Evolve the program to meet growing demand across go-to-market teams • Integrate references into the sales cycle to boost win rates and shorten deal times • Develop documentation, create training materials, and run enablement sessions for cross-functional teams • Establish a lifecycle-style approach to continuously engage advocates • Analyze program performance to improve reference efficacy • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

🎯 Requirements

• 8+ years of experience in customer advocacy or marketing program/project management • Experience with CRMs (e.g., Salesforce) and advocacy platforms (e.g., ReferenceEdge) and AI solutions • Passionate about elevating the customer experience and building lasting relationships • Thrives in an agile, fast-paced environment with multiple moving priorities • Exceptional organizational skills and the ability to manage complex projects with competing deadlines • Leverage strong interpersonal skills to navigate cross-functional teams and influence stakeholders at all levels • Outstanding written and verbal communication skills, with a keen eye for detail • Strong analytical skills to evaluate the impact of the customer reference program and its contribution to achieving key business objectives • Bachelor's degree or equivalent experience is required.

🏖️ Benefits

• employee-led remote and flexible working • health benefits • much, much more