Senior Knowledge Developer

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap • Collaborate with teams to implement and maintain knowledge development processes and standards • Support various knowledge development projects and initiatives, ensuring their successful execution • Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization • Participate in identifying and implementing improvements in knowledge processes and technology

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation. • 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge • Experienced in working with knowledge management and ticketing systems • Experienced in preparing AI-optimized content and building AI models for generating content • Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels • Adept at managing multiple priorities and embracing change with ease

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity