Senior Manager, Support Readiness & Quality Insights

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $118.4k - $190.3k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Own the team’s shift to an agentic operating model across both Delivery and Quality Intelligence. • Lead the design and delivery of onboarding, upskill, and continuous learning programs across all support tiers and channels. • Lead a team of QA analysts focused on audit execution, model validation, and trend identification. • Build the QA-to-coaching routing, calibration cadence, and feedback frameworks. • Serve as the connective tissue between learning outcomes, quality signals, and business priorities. • Own the KPI framework across both teams and translate program activity into business impact.

🎯 Requirements

• 13+ years of related professional experience, with at least 5 years in a people management role leading multi-functional teams • Demonstrated experience leading teams through technology or operational transformation, with a working knowledge of how AI tools are reshaping support and enablement functions • Demonstrated experience partnering across functions including operations, product, or go-to-market to align program strategy to business priorities • Strong program management skills including cross-functional leadership, systems thinking, and data-driven decision making • Excellent communicator who can operate fluidly from analyst-level detail to VP-level narrative • B.A./B.S., preferably in education, business, or another quantitative discipline

🏖️ Benefits

• comprehensive health and parental leave plans • professional development stipend • flexible, employee-led remote model