Senior Software Engineer, Post Sales Systems

November 27

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $114.5k - $154k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Serve as the primary technical owner and architect for our Zoom Contact Center (CCaaS) platform, responsible for its overall configuration, health, and strategic roadmap. • Design, implement, and maintain all sophisticated interaction routing flows and treatment logic to optimize customer experience and agent efficiency. • Architect and build custom solutions using Python to create custom AI agents, platform extensions, and integrations for the live CCaaS environment. • Deploy, manage, and optimize native CCaaS-based AI solutions (e.g., real-time transcription, agent assist, sentiment analysis) to drive operational improvements. • Evaluate, select, and integrate third-party APIs for conversational AI, generative AI, and other critical services to enhance our platform. • Implement and manage real-time data processing workflows and API-driven services to connect our contact center with other business-critical systems.

🎯 Requirements

• 6+ years of experience in a technical role (e.g., Solutions Architect, Sales Engineer, technical Product Manager) focused on enterprise software, SaaS, or AI. • 3+ years of direct, hands-on experience with contact center (CCaaS) and routing. • Proven experience with Python. • Strong proficiency with RESTful APIs, real-time data processing, and complex system integrations. • Strong proficiency with SQL and database management. • Experience managing the technical lifecycle of complex enterprise projects or products.

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.