Supervisor, Safety Event Review

Job not on LinkedIn

November 5

Apply Now

Receive Emails with Similar Jobs

Samsara

WebsiteLinkedInAll Job Openings

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met • Maintain schedules and monitor time-off requests and time reporting for specialists • Continually coach & educate specialists to ensure service levels are achieved and maintained • Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis • Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs • Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices • Hire, develop, and lead an inclusive, engaged, and high-performing team • Work a full time 40 hour/week shift in 5x8 shift format • May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts

🎯 Requirements

• 1+ years of leadership experience as a supervisor in a high-volume contact center environment • Being bilingual in English and Spanish is a must • We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in related fields • Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar • Experience establishing expectations around development and performance management • Strong problem-solving and troubleshooting skills with the ability to exercise good judgment • Strong understanding of driving and traffic norms • Driver’s license is required

🏖️ Benefits

• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Much, much more