Technical Account Manager

October 30

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Act as a trusted technical advisor, delivering measurable business value and driving the long-term adoption of the Samsara platform. • Proactively optimize customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. • Build enduring customer relationships by translating their operational goals into powerful technical solutions. • Foster cross-functional collaboration with Sales, Support, and Product teams to champion customers' needs. • Manage customer communications during critical incidents to ensure successful resolution. • Drive Customer Impact & Value Realization by consistently delivering measurable value. • Execute Transformational Technical Account Management by managing a portfolio of accounts. • Provide Consultative Problem Solving & Solutioning employing a consultative approach to understand customer challenges. • Lead customer meetings, adapting communication style to engage with diverse audiences.

🎯 Requirements

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. • We welcome applications from candidates with a bachelor's degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields. • Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. • Strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications. • English and Spanish is a must. • A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships. • Strong written and verbal communication skills in English and Spanish is required. • A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • much, much more