Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Technical Support Specialist
August 22
🗣️🇫🇷 French Required
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Respond to inbound customer requests for assistance through live channels (phone and chat) • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion • Self-Manage personal workload in an effective and efficient manner • Utilize available knowledge, tools, and resources to resolve customer issues • Clearly and concisely documenting communications with Customers • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
🎯 Requirements
• Bachelor’s degree or higher in a technical discipline such as computer science or engineering • 1-3 years of experience in a technical product support role • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system • Interest and ability to work in a fast-growing environment with changing responsibilities • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting • French Fluency is required • Able to work flexible hours - nights and weekends a plus
🏖️ Benefits
• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much more
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