Director, Billing Service, Call Center & Patient Research

Job not on LinkedIn

🔥 4 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Lead multiple layers of leadership (Managers & Supervisors) across Patient Research and Call Center teams • Establish long-term operational goals focused on scalability, efficiency, compliance, and client outcomes • Partner with executive leadership to align billing operations with company growth, technology, and service delivery strategies • Oversee daily billing operations across the full revenue cycle, from patient research through collections • Ensure high performance across all functions, including productivity, accuracy, turnaround times, and reimbursement rates • Drive standardization and optimization of workflows to improve efficiency and reduce operational risk • Ensure timely and accurate claim submission, follow-up, and resolution across all payer types • Own key financial and operational metrics, including AR aging, denial rates, clean claim rates, and cash collections • Implement data-driven strategies to reduce denials, accelerate reimbursement, and improve overall revenue integrity • Monitor and report on performance trends, identifying risks and opportunities for improvement • Establish accountability frameworks and performance expectations across all levels of the organization • Ensure all billing practices comply with federal, state, and payer regulations, including HIPAA and EMS billing guidelines • Partner with Compliance and QA teams to maintain audit readiness and mitigate regulatory risk • Oversee internal controls, audit processes, and quality standards across all billing functions • Build, develop, and retain high-performing leadership teams across billing operations • Foster a culture of accountability, continuous improvement, and employee engagement • Oversee workforce planning, organizational design, and succession planning for Billing Services • Ensure effective onboarding, training, and professional development programs across teams • Partner with Technology, Product, and IT teams to enhance billing systems, automation, and reporting capabilities • Collaborate with Client Services and Operations to ensure alignment between billing performance and client expectations • Work closely with Coding, QA, and Patient Research leadership to address upstream process gaps and improve claim readiness • Serve as an executive point of contact for key clients regarding billing performance and service delivery • Present performance insights, reporting, and strategic initiatives to internal and external stakeholders • Ensure client satisfaction through consistent service excellence and measurable outcomes • Additional job duties as assigned

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field strongly preferred; advanced degree preferred • 8+ years of progressive leadership experience in revenue cycle management, healthcare billing, or EMS billing operations preferred • 5+ years of senior leadership experience managing large, multi-functional teams preferred • Deep expertise across the full revenue cycle, including patient research, coding, billing, QA, and collections • Strong knowledge of Medicare, Medicaid, commercial insurance, and EMS billing regulations • Proven track record of improving financial performance, operational efficiency, and team productivity • Experience in high-volume, technology-enabled, or outsourced billing environments preferred • Strong leadership presence with the ability to influence at all levels of the organization • Strong strategic thinking combined with hands-on operational leadership • Advanced analytical skills with the ability to translate data into actionable business decisions • Exceptional communication and stakeholder management skills • Proven ability to scale operations and lead through organizational growth and change • Strong process improvement mindset with experience driving large-scale initiatives • High level of accountability, ownership, and results orientation • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment.

🏖️ Benefits

• Comprehensive benefits package, including 401(k) Plan