Field Application Specialist – Chromatography

🔥 0 minutes ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. The company focuses on simplifying progress from drug discovery to manufacturing, thereby improving access to better medicine. Sartorius provides innovative laboratory instruments and consumables through its Lab Products & Services division for research and quality control in pharmaceutical and biopharmaceutical companies, as well as academic research institutes. Its Bioprocess Solutions division offers a broad product portfolio centered on single-use solutions, aiding customers in the safe and efficient manufacturing of biotech medications, vaccines, and cell and gene therapies. Headquartered in Göttingen, Germany, Sartorius operates globally with around 60 production and sales sites and employs approximately 14,600 people.

📋 Description

• Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations • Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes • Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions • Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases • Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders

🎯 Requirements

• Master’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience • 3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry • In-depth knowledge of chromatography and downstream purification technologies, applications and associated customer workflows • Ability to troubleshoot technical and application-related issues in customer environments • Hands-on technical capability, including demos, trials, evaluations and customer training activities, with the ability to document application findings, trial outcomes and technical recommendations in a structured manner • Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization • Customer orientation with the ability to understand customer needs and translate them into effective application solutions • Strong communication and presentation skills, with the ability to articulate technical value to diverse stakeholders • Willingness to travel more than 50%, as this role is heavily focused on external customers • Fluent in English and French

🏖️ Benefits

• Home-office based work arrangement • Frequent travel support for customer activities

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