Customer Service Agent, Level 1

🔥 18 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Serve as frontline support for customers and users of PelicanCorp’s xAccess hosted solutions • Guide customers through support from sales order through implementation and ongoing operation • Answer phone calls, emails, and online chat sessions • Respond to customer questions and assist with basic troubleshooting • Direct users to relevant knowledgebase articles • Resolve product or service problems by clarifying inquiries and determining causes • Select and explain the best solution • Expedite corrections or adjustments and follow up to ensure resolution • Acknowledge, triage, assess, and prioritize incoming communications • Resolve or escalate issues as appropriate • Maintain records of customer interactions, transactions, comments, and complaints • Coordinate with other team members • Perform Level 1 operational tasks to keep systems in top health • Update the product knowledge base with newly found and resolved issues • Contribute to team results by completing related work

🎯 Requirements

• Answering phone calls, emails, and online chat sessions • Responding to customer questions and assisting with basic troubleshooting • Directing users to appropriate knowledgebase articles • Clarifying customer inquiries and determining causes of problems • Selecting and explaining solutions • Expediting corrections or adjustments and following up to ensure resolution • Maintaining a positive, empathetic, and professional attitude • Responding promptly to customer inquiries • Communicating through phone, email, and online channels • Acknowledging and triaging customer communication • Assessing incoming inquiries and prioritizing accordingly • Performing basic troubleshooting, with ability to resolve or escalate • Following up with customers based on SLAs • Keeping records of customer interactions, transactions, comments, and complaints • Communicating and coordinating with team members • Ensuring customer satisfaction and providing professional customer support • Following communication procedures, guidelines, and policies • Performing Level 1 operational tasks to keep systems healthy • Updating the product knowledge base when issues are found and resolved

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building events • Company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Opportunities to work directly with international clients and build a career • Continuous learning and development • Engaging employee programs