Customer Service Consultant

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Provide timely, accurate, and high-quality customer service via phone and email • Resolve general enquiries and provide account management information on services • Build positive relationships during customer interactions while maintaining a professional and friendly manner • Ensure customer satisfaction is a priority • Record accurate information in the customer relationship management system (SSAMS) • Perform administrative activities supporting service delivery • Achieve KPIs, agreed service levels, and target Net Promoter Score (NPS) • Execute responsibilities consistently with Smartgroup’s vision and values • Support existing AccessPay salary packaging customers • Service a customer base of over 100,000 customers

🎯 Requirements

• Strong verbal and written communication • Customer-focused • Resilience • Demonstrated accountability and follow-through to resolve customer issues • Attention to detail and accuracy • Excellent time management and ability to multitask • Initiative and improvement-oriented • Self-starter • Ability to work in a fast-paced environment • Ability to understand and articulate technical information • At least 12 months of experience in a customer service role, ideally in a contact centre or frontline service environment • Demonstrated experience in a result-oriented and quality-focused environment • Experience with lead generation/referral, or confidence/capability in lead generation • Minimum 12 months in a similar contact centre role/environment

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Opportunities to work directly with international clients and global brands • Continuous learning and development • Engaging employee programs • Vibrant and inclusive culture