Customer Support Executive – Hong Kong Clients

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Provide remote customer support to entrepreneurs and SMEs navigating business incorporation, accounting, audit, and compliance in Hong Kong • Follow up with clients for feedback and document submissions • Resolve inquiries through email, live chat, and phone • Guide clients through Sleek’s digital platforms, including onboarding and document submissions • Troubleshoot incorporation, accounting, and related issues and escalate when needed • Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams • Identify recurring customer pain points and suggest workflow or help-center improvements • Deliver fast, empathetic, accurate, personalised, and solutions-driven support • Participate in case study, roleplay, behavioural, reference, and background-screening processes

🎯 Requirements

• Minimum 2 years of experience in customer support • Bachelor's Degree in any field • Fluent in English, written and spoken • Experience in customer support; Fintech, SaaS, or professional services experience preferred • Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus • Self-motivated and remote-ready • Dedicated, quiet workspace • Stable internet connection • Basic knowledge of Hong Kong business regulations is a nice-to-have • Experience in a fast-paced startup/scale-up environment is a nice-to-have • Subject to background screening, which may verify education, criminal history, political exposure, bankruptcy, or adverse credit history • Consent required before background checks

🏖️ Benefits

• Work from home • Flexible start times to accommodate family or other needs • Fully remote from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan eligibility for certain staff • Internal and external training programmes • Responsibility and autonomy • AI-focused development opportunities • Diverse and inclusive environment • B Corp-certified employer focused on an inclusive, equitable, and regenerative economy